From first question to a usable lead
- Map: define services, service areas, urgency, exclusions, and routing rules.
- Build: create the branded inquiry experience and notifications.
- Test: use synthetic demo leads and acceptance scenarios—never live customer data.
- Launch: add the approved experience to the website and train the team.
- Improve: tune the flow using aggregate patterns and client feedback.
Every build has clear boundaries and a human handoff for pricing, emergencies, unusual requests, or anything requiring professional judgment.